Website Return Orders (RMA) Management with Customer Portal and for Odoo

Return Merchandise Authorization (RMA) and Return Order Management for Customer Portal and Sales Operations

Website Return Orders (RMA) Management with Customer Portal and: what to validate before go-live

Website RMA with Return Orders Management

This app allows your customers to

This app allows your customer(s) to create return RMA orders and manage your backend sales team of Return Merchandise Authorization (RMA) requests by customer.

An app also allows your customer to view return order(s) from My Account Portal of your website.

Accounting alignment

Customers can create RMA return orders by logging into the Portal / My Account portal of your website.

Customers can go to order and

Customers can go to order and click the "Return" button to return an item which will generate a return order (RMA Order) in the backend.

Customers can see the list of

Customers can see the list of RMA orders in the Portal / My Account of your website after submitting a request.

Allow your customer to specify the

Allow your customer to specify the return reason while submitting a request for RMA.

Additional details

We have added workflow on return order in the backend: (Draft->Confirm->Approve->Return)

Allow your stock team to do return pickings from delivery orders form (Odoo Standard Feature).

It allows only single product/item on RMA order so if you want to allow your customer to request for multiple sales order line return cases and then want to return RMA in backend with multiple items/products then it will need multiple RMA.

System link up of RMA order with Sales order as shown.

Conclusion

Website Return Orders (RMA) Management with Customer Portal and is built for teams that want Odoo workflows they can validate on probuseappdemo.com before production rollout.

Start with one realistic scenario, then expand training once stakeholders see the same data in backend and on mobile or portal where applicable.

Explore Website Return Orders (RMA)

Before go-live, test Website Return Orders (RMA) Management with Customer Portal and with one realistic document flow on probuseappdemo.com so sales, operations, and finance see the same data.
Sananaz Mansuri • Techno-Functional Consultant at Probuse

Website Return Orders (RMA) Management with Customer Portal and is designed so day-to-day work and management reporting stay on one Odoo database instead of scattered spreadsheets.
Mustufa Rangwala • Chief Executive Officer at Probuse