Website Live Chat Voice Messages | Audio Recording for Livechat for Odoo

Odoo Livechat Voice Notes | Record Audio Messages in Website Chat

Website Live Chat Voice Messages: what to validate before go-live

Odoo Livechat Voice Notes | Record Audio Messages in Website Chat

Upgrade your customer support experience with quick, hands-free voice communication

Description:

This module adds voice recording capabilities directly to your Odoo website live chat widget. It introduces a simple microphone button to the chat composer window.

Website visitors, customers, and internal support agents can easily record and send audio messages back and forth without typing out complex issues.

You do not need any outside software to make this work; it utilizes native processing to encode the audio and cleanly attach it to the active chat stream.

Purpose:

The main purpose of this tool is to reduce friction in customer support and make communication significantly faster.

Typing out detailed technical issues, product inquiries, or long explanations can be frustrating for website visitors, especially when browsing on a mobile device.

By unlocking voice notes in the live chat, users can quickly explain their questions hands-free. This leads to faster resolution times, better context for support agents, and an overall premium user experience.

Key Capabilities

One-Click Recording: Start and stop audio recording directly from the live chat input area using the convenient microphone icon.

Start and stop audio recording directly from the live chat input area using the convenient microphone icon.

Live Recording Timer: Users can actively monitor the length of their voice message with a built-in visual indicator and timer.

Users can actively monitor the length of their voice message with a built-in visual indicator and timer.

Draft Review System: Listen to or delete the generated audio file attached to your chat draft before officially sending it to the agent.

Open Website Live Chat

Initiate Voice Recording

Additional details

Live Audio Capture

Audio File Verification

Delivered Voice Message (Frontend)

Conclusion

Website Live Chat Voice Messages is built for teams that want Odoo workflows they can validate on probuseappdemo.com before production rollout.

Start with one realistic scenario, then expand training once stakeholders see the same data in backend and on mobile or portal where applicable.

Explore Website Live Chat Voice Messages

Before go-live, test Website Live Chat Voice Messages with one realistic document flow on probuseappdemo.com so sales, operations, and finance see the same data.
Sananaz Mansuri • Techno-Functional Consultant at Probuse

Website Live Chat Voice Messages is designed so day-to-day work and management reporting stay on one Odoo database instead of scattered spreadsheets.
Mustufa Rangwala • Chief Executive Officer at Probuse