machine_repair_management

Machine Repair Management

All Types of Machines Repair Manage

Website Machine Repair Request Management Odoo App

This app allows you to manage machine repair businesses / shops / workshops. It will allow your customer to create machine repair requests from your website and it will be recorded in the backend as a ticket.

Main Features:

  • Your customer can send machine repair requests from your website and also attach documents / images as attachment while submitting requests from the website.
  • Generation of unique machine request number / ticket on submission and store it as machine request ticket in backend.
  • Customers can check the status of all machine request tickets submitted by them on the My Account page of Portal of your website.
  • Management of diagnosys of machine repair requests and create quotations and send them to your customer.
  • Allow your machine repair team to create a job order / work order and assign it to the responsible technician or repair user.
  • Allow your team to configure Machine Repair Teams, Services, Service Types under configuration menu.
  • Configure Machines and Machine Parts as products in Odoo.
  • Allow you to set the machine repair related images on the machine repair form.
  • Allow your user to print PDF - Machine Repair Request report as shown per sample below.
  • Machine Request User / Technician can communicate with customers using chatter and fill timesheets.
  • Machine Request Manager can close tickets and send bills to customers (Billing from Quotation created from Diagnosys).
  • Customers can give feedback and rating of Machine Repair Request jobs done.
  • For material requisition you can check below app : https://apps.odoo.com/apps/modules/15.0/machine_repair_material_requisition/
  • Manage your machine request tickets using an assignment to the machine repair team.
  • Customers can check the status of all machine request tickets submitted by them on My Account page.
  • Reports -> Machine Request in PDF, Machine Repair Label and Machine Repair Analysis Available.
  • For more apps related to features of Machine Repair you can check our app bundle using link https://apps.odoo.com/apps/modules/15.0/machine_repair_bundle/

Roles by Users:
    1. Customer
    2. Repair Manager
    3. Repair User/Technician
    4. Sales User

    Role of Customer

  • Customers can create Machine Repair requests from website.
  • Customers can view submitted Requests in My Account Portal.

    • Role of Repair Manager

  • Manager can Assign Requests to Repair User/Technician.
  • Manager can create Machine Diagnosys from the repair request.
  • Manager can Create Work Order/ Job Order from Machine Repair Request.
  • Print Pdf Report of Machine repair request.
  • Manager can close the ticket Request at the end of the Machine repair.
  • Managers can also create quotations from diagnosys.
  • Filling timesheets.

    • Role of Repair User/Technician

  • Repair User can see and manage Machine Repair Request assigned by Repair Manager.
  • Repair Users can Create and manage Work Orders and Work on Work Order / Job Order.
  • Repair Users can also Create and manage Machine Diagnosys from Machine repair requests.
  • Repair User / Technician can communicate with Customers.
  • Filling timesheets.

    • Role By Sales User

  • Sales User can Send Quotation by Email to customer and work on quotation to make it order and then create invoice from order. (Odoo Standard process).

Menus Available:

  • Repair
    • Configuration
      • Service
      • Service Types
      • Machine Repair Teams
    • Machine Repairs
      • Machine Repair Tickets
      • Machine Diagnosys
      • Machine WorkOrders
    • Machines
      • Machines
      • Machine Parts
    • Reports

Note: There are two groups 1. Repair User/Technician and 2. Repair Manager -> This groups are created by system so you will have to go to user form and tick it so you can see repair app in list.

Check App Here

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