Machine Repair Management
All Types of Machines Repair Manage
Website Machine Repair Request Management Odoo App
This app allows you to manage machine repair businesses / shops / workshops. It will allow your customer to create machine repair requests from your website and it will be recorded in the backend as a ticket.
- Your customer can send machine repair requests from your website and also attach documents / images as attachment while submitting requests from the website.
- Generation of unique machine request number / ticket on submission and store it as machine request ticket in backend.
- Customers can check the status of all machine request tickets submitted by them on the My Account page of Portal of your website.
- Management of diagnosys of machine repair requests and create quotations and send them to your customer.
- Allow your machine repair team to create a job order / work order and assign it to the responsible technician or repair user.
- Allow your team to configure Machine Repair Teams, Services, Service Types under configuration menu.
- Configure Machines and Machine Parts as products in Odoo.
- Allow you to set the machine repair related images on the machine repair form.
- Allow your user to print PDF - Machine Repair Request report as shown per sample below.
- Machine Request User / Technician can communicate with customers using chatter and fill timesheets.
- Machine Request Manager can close tickets and send bills to customers (Billing from Quotation created from Diagnosys).
- Customers can give feedback and rating of Machine Repair Request jobs done.
- For material requisition you can check below app : https://apps.odoo.com/apps/modules/15.0/machine_repair_material_requisition/
- Manage your machine request tickets using an assignment to the machine repair team.
- Customers can check the status of all machine request tickets submitted by them on My Account page.
- Reports -> Machine Request in PDF, Machine Repair Label and Machine Repair Analysis Available.
- For more apps related to features of Machine Repair you can check our app bundle using link https://apps.odoo.com/apps/modules/15.0/machine_repair_bundle/
Roles by Users:
- Customers can create Machine Repair requests from website.
- Customers can view submitted Requests in My Account Portal.
- Manager can Assign Requests to Repair User/Technician.
- Manager can create Machine Diagnosys from the repair request.
- Manager can Create Work Order/ Job Order from Machine Repair Request.
- Print Pdf Report of Machine repair request.
- Manager can close the ticket Request at the end of the Machine repair.
- Managers can also create quotations from diagnosys.
- Filling timesheets.
- Repair User can see and manage Machine Repair Request assigned by Repair Manager.
- Repair Users can Create and manage Work Orders and Work on Work Order / Job Order.
- Repair Users can also Create and manage Machine Diagnosys from Machine repair requests.
- Repair User / Technician can communicate with Customers.
- Filling timesheets.
- Sales User can Send Quotation by Email to customer and work on quotation to make it order and then create invoice from order. (Odoo Standard process).
2. Repair Manager
3. Repair User/Technician
4. Sales User
Role of Customer
Role of Repair Manager
Role of Repair User/Technician
Role By Sales User
- Service Types
- Machine Repair Teams
- Machine Repairs
- Machine Repair Tickets
- Machine Diagnosys
- Machine WorkOrders
- Machine Parts
Note: There are two groups 1. Repair User/Technician and 2. Repair Manager -> This groups are created by system so you will have to go to user form and tick it so you can see repair app in list.