Helpdesk Ticket Type Email Alias

Email Alias for Ticket Type in Odoo

Only Compatible with Odoo Enterprise

Allow you to set an alias on the helpdesk ticket type so when a customer sends an email to this email id system will automatically set this type on the created ticket (Catchall should be configured as per Odoo Standard).

Main Features:

  • The Support Manager can manage aliases on the helpdesk Ticket Type.
  • Sending mail to this email will create a new ticket directly assigning this ticket type.

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