Helpdesk Support Ticket Team Mail Alias

Email Alias for Helpdesk Support Team in Odoo

Compatible with Community Edition Odoo

Allow you to set an alias on the helpdesk support team so when a customer sends an email to this team the email id system will automatically set this team on the created ticket (Catchall should be configured).

Main Features:

  • The Support Manager can manage aliases on the helpdesk team.
  • Sending mail to this email will create a new ticket directly assigning this team on ticket.

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