Occasional Agents on Website Helpdesk Support Ticket

Allow Access of Support Ticket to Occasional Agents / Employees

Only Compatible with Odoo Community Edition

This module allows your occasional agents / employees of your system to access helpdesk support tickets as.

Main Features
  • System to allow your occasional agents who are internal employees / internal real users of other departments to access some assigned helpdesk support tickets.
  • Occasional agents will see menu and tickets where they are set as occasional agents.
  • Occasional agents can communicate with customers or internal support teams using open chatter on support ticket form.

Menu Items Available:

  • Occasional Agents Desk
    • Helpdesk Tickets
      • Helpdesk Tickets
Helpdesk Users Example for below Screenshots:
  • Support User ==> Martin Luther
  • Occasional Agent ===> John Smith

Check App Here