fleet_repair_request_management

Fleet/Auto/Vehicle Repair Service Scheduler, Online Request Management and Fleet Integration

This app allows you to manage online requests from your customer for fleet/vehicle/service repairs and it also integrates with Odoo standard fleet app.
This module is fully integrated with Odoo fleet module and repair module.


Main Features:

  • Your Customers can send Fleet/Auto/Vehicle Repair requests from your website and also attach documents/images as attachment while submitting a form.
  • Generation of unique repair request on submission and record it as fleet repair request in backend.
  • Customers can check the status of all their own fleet repair requests submitted by them on my account page of your portal.
  • Allow your user to print a PDF report of fleet repair requests.
  • Repair User / Technician can communicate with customers using chatter and fill timesheets on workings on their requests.
  • Repair Manager can close fleet repair requests and send repair requests for feedback to customers.
  • Customers can give feedback and rating of fleet repair requests done by the user.
  • Manage your fleet repair request using the assignment repair team.

General Workflow:

  • Customers come on websites and want to book fleet/auto/vehicle repair requests.
  • Customers go to the link to create a repair request.
  • Customers can see the form and fill in details. (View Timeslots button allows him to see available time to meet Advisor/Representative).
  • Customer can choose multiple services - Pricing are shown if price not available on service form in backend then it will show 'Ask Advisor for Pricing'
  • Customers can choose Year, Make, Model and enter a number plate / License Plate. (System will search License Plate in odoo list of fleets/vehicle and if found then it automatically link Vehicle in backend otherwise repair manager has to create new vehicle.).
  • On submission of repair request system will create repair request in backend as well as create appointment/meeting with advisor.
  • Repair manager can open a repair request in the backend, see details entered by the customer and also fill some details manually and assign that request to technical or repair use.
  • Repair manager will create the vehicle (if not available in the system), service logs, and repair order.
  • Repair users can work on repair requests and fill timesheets.
  • Repair managers can close the request and that will send an email to the customer to request for feedback.
  • Customers can fill in online feedback.

Menus Available:

  • Fleet Repair
    • Analytic Account
      • Analytic Accounts
  • Configration
    • Appointment Slots
    • Fleet Teams
  • Fleet Repair
    • Fleet Repair Request
  • Reports
    • Repair Analysis

Repair Users Examples for Screens Below

  • Customer ===> Edwin Hansen
  • Repair Manager ==> Mitchell Admin Edward Foster
  • Repair User ==> Marc Demo
    •

Role of Customer

  • Customers can go to the link to create a fleet repair request from your website.
  • Customers can send Fleet/Auto/Vehicle Repair requests from your website by filling a form and also attach documents/images as attachment while submitting a form.
  • Customers can fill in online feedback using a link in mail.
  • Customers can view submitted requests in My Account Portal.

    • Role of Repair Manager

  • Manager can assign requests to Repair Users/Technicians.
  • Manager can create a meeting appointment with the team and customer.
  • Manager can create a Task / Job Order.
  • Generation of unique repair request on submission and record it as fleet repair request in backend.
  • Repair manager will create the vehicle (if not available in the system), service logs, and repair order.
  • Repair Manager can view and manage vehicles using buttons.
  • Repair Manager can create and manage a work order / tasks related to request.
  • Print PDF Report of repair request.
  • Repair Manager can close the repair request at the end of the repair.
  • Repair managers can close the request and that will send an email to the customer to request for feedback.
  • View feedback rating repair request form on the backend.

    • Role of Repair User/Technician

  • Repair Users can see and manage repair requests assigned by the repair manager.
  • They can work on repair tasks / job orders and repair orders assigned to them. And fill timesheets.
  • Repair User/Technician can Communicate with customers using chatter and fill timesheets on workings on their requests.
  • Repair User / Technician can also view meetings/appointments on request, vehicle services since they are going to attend it.

    • Check App Here

    odoo_import_bank_statement_line